Contact · email-first support

    Reach the team behind WinItAI.

    One inbox, one response window, no chat-bot triage. Email hello@winitai.com and a real human on the WinItAI team will respond within one business day.
    Email supportBrowse support center

    01 · primary channel

    Support email

    hello@winitai.com

    Account, billing, technical, and stealth questions go here. Real humans, real replies, no auto-responder ping-pong.

    Compose email

    02 · response telemetry

    What to expect when you email

    Response window

    Within 24 business hours

    Monday–Friday. Mark email subject 'URGENT' for priority queue.

    Channels

    Email-first

    We respond to email faster than any chat queue or social DM. One thread, full history, easy to reference.

    Languages

    English

    Multilingual support is on the roadmap. For now, English only.

    03 · what to email about

    Topics we handle

    01

    Account and billing

    Subscription changes, invoices, refunds within the 7-day window, plan upgrades. Most billing actions are also self-serve in the WinItAI dashboard.

    02

    Technical issues

    Setup help on Windows, macOS, or the Chrome extension. Include OS version, browser, and a short description of what you saw.

    03

    Stealth or interview platform questions

    Tell us the platform (Zoom, CoderPad, etc.), what you tried, and what the recorder did or did not show. Screenshots help.

    04

    Feature requests

    What would make WinItAI work better for your loop? Real candidate input has shaped most of the 2026 roadmap.

    05

    Press and partnerships

    For press, podcast, or partnership inquiries, email with 'Press' or 'Partner' in the subject so it routes to the right person.

    04 · before you email

    Faster paths to an answer

    Most setup and billing questions are answered in the searchable support center or the glossary. If you are mid-interview-cycle, sign in at app.winitai.com — most account actions (cancel, upgrade, refund within 7 days) are self-serve from the dashboard.

    The fastest answer is the product itself.

    Most candidates' questions are answered in the first five minutes of using WinItAI. Free, no credit card.

    Start free